Research Reports
The Scottish Health Council has commissioned research into patient and public involvement in the NHS and you can download copies of the reports below. Each report is in PDF format and will open in a new window.
Making it Better: Complaints and Feedback from Patients and Carers about NHS services in Scotland 
This study looks in detail at the processes for handling complaints and other types of feedback from people who have had a problem with an NHS service. It identifies the barriers people perceive and experience, and the factors which are likely to encourage or support people to make a complaint or to give feedback. (Craigforth, 2009)
Executive summary
Summary of research data
Mapping of complaints process for NHS services in Scotland
Enhancing Public Involvement in NHS Major Service Change
This report recommends potentially effective methods by which NHS Boards may involve local communities in developing and appraising service change options. (Scottish Council Foundation, 2008)
Health and Homelessness in Aberdeen City
The study examines the health status and health behaviours of homeless people in Aberdeen. It seeks to find out how well NHS services engage with homeless people in the city. (Robert Gordon University, 2007)
Health and Ethnicity in Aberdeenshire: a Study of Polish In-migrants
The study examines the health status and health behaviours of Polish in-migrants to Aberdeenshire. It seeks to find out how well NHS services engage with such Polish people in the local authority area. (Robert Gordon University, 2007)
Zdrowie i Etniczność w Aberdeenshire: Badania Polskiej imigracji (polska wersja językowa)
Public Partnership Forums: What Direction and Support is Needed for the Future?
Public Partnership Forums were introduced as a means of involving patients, carers, members of the public and community anc voluntary organisations in the work of Community Health (& Care) Partnerships. This study examines the successes and challenges of establishing Public Partnership Forums and considers what support and direction is required for the future. (FMR Research, 2007)
Executive summary
This study examines experiences and attitudes in relation to NHS Complaints since the introduction of a new procedure for making complaints which was introduced in April 2005. (Craigforth, 2006)
Executive summary
Alternative Formats
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