Complain about the Scottish Health Council
If you wish to make a formal complaint about the way in which the Scottish Health Council has conducted its business with you, please contact the nominated Complaints Officer:
Rosemary Hill
Participation Network Manager
Scottish Health Council
National Office
Delta House
50 West Nile Street
Glasgow G1 2NP
telephone: 0141 225 6876
textphone: 0141 225 6316
e-mail: rosemary.hill@scottishhealthcouncil.org
If a formal complaint is received by telephone, it will be recorded in writing and sent to you so that you can check your complaint has been recorded correctly.
All complaints received will be acknowledged in writing or by e-mail within three working days. Each complaint will be thoroughly investigated and a report on the complaint and the results of the investigation will be prepared for the Director of the Scottish Health Council, who will consider the report and respond to you. We aim to provide a full response to all complaints within 20 working days of receipt. Where this is not possible you will be advised as soon as it becomes clear that this timescale cannot be met. An update will be sent to you on the 20th day and at 20-day intervals thereafter.
Help with making your complaint
The Citizens Advice Bureau runs an Independent Advice and Support Service (IASS) which can give you impartial help with making a complaint. This is a free service and available at a Citizens Advice Bureau near you. More information on this service, including information about your nearest Citizens Advice Bureau, is available from 
Citizens Advice Scotland.
Taking it further
Following the investigation and response from the Director of the Scottish Health Council, if you are still dissatisfied, you may ask the Scottish Public Services Ombudsman to consider the complaint further:
Scottish Public Services Ombudsman
4 Melville Street
Edinburgh
EH3 7NS
telephone: 0800 377 7330
e-mail: ask@spso.org.uk
Monitoring complaints
The Scottish Health Council recognises that complaints can provide useful pointers for improvement in the conduct of their business. We monitor all complaints received and the outcome. This will help to ensure that appropriate lessons are learned and, where possible, mistakes are not repeated.
Staff Training
All staff dealing with concerns, complaints, suggestions and commendations within the Scottish Health Council will be provided with appropriate training, which will form part of induction and continuing education.