In recognition of the challenges associated with delivering
primary care services when GP surgeries are closed, the Cabinet
Secretary for Health, Wellbeing & Sport commissioned a
Review of primary care out-of-hours services, chaired by Sir
Professor Lewis Ritchie, in January 2015. The
Review considered how best to deliver primary care
out-of-hours services in light of Scotland's ageing population and
as health and social care services became better integrated.
The Scottish Government asked us to organise a
series of discussion groups across Scotland to gather public views
on the current service. We held 13 discussion groups in June and
July 2015 with a total of 113 people, representing a wide
geographical spread across Scotland and including individuals from
multicultural groups, carers, disabled people, people with
long-term conditions and people with sensory impairments.
We summarise what people told us in this report,
views on patient experience of primary care out-of-hours
services, which also
highlights some of the recommendations arising from the themes
supported by the group discussions.