Gathering views on patient experience of primary care out-of-hours services

In recognition of the challenges associated with delivering primary care services when GP surgeries are closed, the Cabinet Secretary for Health, Wellbeing & Sport commissioned a Link opens in a new windowNational Review of primary care out-of-hours services, chaired by Sir Professor Lewis Ritchie, in January 2015. The Review considered how best to deliver primary care out-of-hours services in light of Scotland's ageing population and as health and social care services became better integrated.

The Scottish Government asked us to organise a series of discussion groups across Scotland to gather public views on the current service. We held 13 discussion groups in June and July 2015 with a total of 113 people, representing a wide geographical spread across Scotland and including individuals from multicultural groups, carers, disabled people, people with long-term conditions and people with sensory impairments.

Gathering views on patient experience of primary care out-of-hours servicesWe summarise what people told us in this report, Gathering views on patient experience of primary care out-of-hours servicesPDF document, which also highlights some of the recommendations arising from the themes supported by the group discussions.

(November 2015)