We support and monitor the way NHS Boards carry out their
Patient Focus and Public Involvement (PFPI) responsibilities. These
responsibilities are contained within Scottish Government policy, guidance and legislation.
A "patient-focused" NHS exists for the patient and is designed
to meet the needs and wishes of individuals receiving care and
treatment. It should:
Involving patients, carers and the public is a very important
part of improving the quality of service provided by NHSScotland.
Effective public involvement can:
Each NHS Board has a Designated Director with responsibility for
public involvement. Whilst this lead responsibility is important,
public involvement must also be promoted by staff at every
NHS Boards are expected to take a proactive and positive
approach to public involvement on issues of potential service
change. This is an important area of active ongoing public
involvement and one where effective communication is essential.
Involving the public should not be seen as something that has to
be done at the end of a process, but something that is part of an
ongoing process of communication and discussion where communities,
patients and service users, the public and NHS staff have
opportunities to influence decision making. An inclusive process
must be able to demonstrate that the NHS listens, is supportive and
takes account of views and suggestions.
Contact your NHS Board
to find out how you can become involved in influencing the
development of your local health services, for example, by becoming
a Public Partnership Forum member.