Head, Heart, Carrier Bag and Dustbin

The Head, Heart, Carrier Bag and Dustbin Exercise is a light-hearted and informal method of gathering feedback on or evaluating an event or project. It may succeed in engaging people where more formal methods fail.

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How to do it

  • On a large sheet of paper (the back of an old roll of wallpaper is ideal) draw around someone so you have an outline of a person. Draw a large heart shape in the middle of the chest and, a little way apart, draw the outlines of a carrier bag and a dustbin. Hang this paper in a prominent place which is easily accessible to all participants.
  • Each participant receives four post-it notes or stickers. They should be asked to write a comment on each one and affix them to the paper as follows:
    • One post-it for the Head, noting down "something I've learnt from being part of this project or event".
    • One post-it for the Heart, noting down "something I've felt/experienced from being part of this project or event".
    • One post-it for the Carrier Bag, noting down "something I'll take away from being part of this project or event".
    • One post-it for the Dustbin, noting down "anything I want to forget or that was not so good about being part of this project or event".

Pros

  • This method is easy and fun to do.
  • It makes people think differently.
  • It costs very little.
  • The results are immediately visible to everyone.

Cons

  • Some people may find this method frivolous.
  • It is not suitable for people with low literacy levels, visual impairments and/or who do not all speak English.

Resources

  • Paper, marker pens and post-it notes.