Terms and Conditions

These are the conditions of use for this website.


Your use of this website must at all times obey these conditions of use. Using the site means that you agree to follow these Conditions of Use. Access to the site will be entirely at the discretion of the Scottish Health Council. We cannot guarantee uninterrupted access to this website, or the sites to which it links. We do not accept responsibility for any damages arising from the loss or use of this information. You may not use the site to distribute or store material which breaks any law or regulation.

Your privacy

Healthcare Improvement Scotland treats any personal information you supply with the highest standards of security and confidentiality. Our Privacy Statement explains more about how we store information about you.

The information we collect

We ask you for information about yourself when you register to use this website, and you must keep this information up-to-date. Your personal information will be protected and will only be used by us in limited ways, as explained below.

Your account details

You must create an account in order to access certain parts of our website, for instance for submitting a case study. We will ask for information such as your name and contact details so that we can get in touch with you about case studies you submit or other information your provide, or to allow us to provide you with information such as a forgotten password.

Electronic newsletter

Our website has an optional service for people who wish to subscribe to our electronic newsletter. If you register for this newsletter, your email address will be held on our database for the purpose of sending you a copy. When you initially register, you will be sent an email to confirm that your details have been added to our database. You can unsubscribe from the electronic newsletter at any time, using the link at the bottom of every email.

Online feedback form

Our website has an electronic feedback form through which you can submit comments you may have about our site or the services we provide. The name and email address you provide on the feedback form will be used solely for the purpose of responding to your comment or enquiry.

Our use of cookies

Our website uses software called Link opens in a new windowGoogle Analytics to help us find out how visitors use the site, and which parts of the site they are most interested in. This information allows us to improve and further develop our website.

The Google Analytics package uses "cookies". A cookie is a file that stores information given by a website to a web browser (for example, Microsoft Internet Explorer, Mozilla Firefox, or Safari). This means that your browser will remember certain pieces of information about your visit to our site. The cookies used by the Google Analytics package can monitor which pages of our website you visited, whether you have followed a link from another site to get to our site, or the length of time you stay on the site.

The information we gather through the use of cookies is collected anonymously and cannot be used to identify you. However, you can choose whether or not your browser accepts these cookies in the first place by changing your browser settings.


The Scottish Health Council hopes that this website will be useful to you, but we accept no responsibility and offer no warranties for the content of the website or your use of it, as far as the law allows us to exclude such liability.

While we have taken every care to compile accurate information and to keep it up-to-date, we cannot guarantee its correctness and completeness. The information provided on this site does not constitute any form of professional advice, and is subject to change. We do not accept responsibility for any loss, damage or expense resulting from the use of this information.

All use of this website is subject to Scots law and the jurisdiction of the Scottish courts and is subject to this disclaimer. Any views given on the site are not necessarily those of the Scottish Health Council or anyone connected with us.

Links to external websites are provided for information and convenience only. We cannot accept responsibility for the sites linked to, or the information found there, because:

  • we do not produce or maintain them
  • we cannot change them, and
  • they can be changed without our knowledge or permission

Some external links may be to websites that also offer commercial services. A link does not imply an endorsement of a site; similarly, not linking to a particular site does not imply lack of endorsement.

How to contact us

If you have any questions or comments about these terms and conditions, please contact us.