Empowering Change in the NHS through Collaboration

Social Media Week Glasgow


27 September 2010, 2-4pm


Delta House, 50 West Nile Street, Glasgow G1 2NP


All NHS staff who have a role in handling complaints and feedback from patients, carers and members of the public


Feedback from patients, carers and members of the public is vital to improving how healthcare services are planned and delivered. In this seminar, part of Social Media Week 2012, we will explore how social media can be used to gather feedback and enhance customer service, and what this means for the future of healthcare improvement in Scotland.

Our panel includes representatives from the Scottish Health Council, the NHS, Patient Opinion, Twintangibles and Peach Digital. Join the discussion about:

  • How the public can collaborate with NHS boards to improve services
  • The pilot of Patient Opinion; a collaborative online tool
  • How the NHS is already using social media, and
  • What the NHS can learn from social media customer service.


Presentation Slides:

Link opens in a new windowEmpowering Change in the NHS Through Collaboration


More information: