Complain about an NHS Board

The Scottish Health Council does not handle complaints about NHS Boards. If you are not satisfied with the services you have received, you should get in touch directly with the complaints officer for the Board. Contact details for each NHS Board are available at the following links:

Territorial Boards	Special Boards
NHS Ayrshire & Arran NHS Borders NHS Dumfries & Galloway NHS Fife NHS Forth Valley NHS Grampian NHS Greater Glasgow and Clyde NHS Highland NHS Lothian NHS Lanarkshire NHS Orkney NHS Shetland NHS Tayside NHS Western Isles	Healthcare Improvement Scotland NHS 24 NHS Education for Scotland NHS Health Scotland NHS National Services Scotland Scottish Ambulance Service State Hospitals Board for Scotland (Carstairs) The National Waiting Times Centre Board (Golden Jubilee Hospital)

Help with making your complaint

The Citizens Advice Bureau runs a Patient Advice and Support Service (PASS) which can help you with making a complaint about the NHS. This is a free service and available at a Citizens Advice Bureau near you. More information on this service, including information about your nearest Citizens Advice Bureau, is available from Link opens in new window Citizens Advice Scotland.

More Information

Health Rights Information Scotland (HRIS) has produced a leaflet which explains in more detail how to make a complaint about the NHS. This is available to download in PDF format from Link opens in new window Health Rights Information Scotland.