Using Social Media to Inform, Engage and Consult People in Developing Health and Community Care Services

We have produced guidance for NHS Boards on how social media could be used to support major service change – specifically the Scottish Government's requirements to inform, engage and consult people in developing health and community care services (Link opens in a new windowCEL (2010) 04).

Cover of "Using Social Media to Inform, Engage and Consult People in Developing Health and Community Care Services"This briefing, Using Social Media to Inform, Engage and Consult People in Developing Health and Community Care ServicesPDF document, suggests ways in which social media and online technologies may complement traditional methods of informing, engaging and consulting people when planning and carrying out NHS service changes. It includes examples of how technology is currently being used for two-way dialogue with patients, carers and communities, and discusses general considerations when using social media.

(May 2013)