The service change process

NHS Boards are required to work with people when they are considering changes to health and care services. The national guidance, Link opens in a new windowInforming, Engaging and Consulting People in Developing Health and Community Care Services, outlines the process that Boards should follow to involve people in decisions about local services.

Flowchart describing the NHS service change processIn response to requests from colleagues in NHS Boards which have already undertaken service change, we have developed a flowchart which describes the service change processPDF document. It summarises the key elements and steps of the guidance and should be viewed as supplementary to the full guidance.

(April 2015)